service-itsm-agentic-setup-cmdb-discovery-configure
Enable CMDB Asset Discovery (Service Cloud ITSM)
Turns on Asset Discovery for CMDB by enabling the service-cloud-itsm-discovery-integration
feature, then grants a user access to the Discovery page by assigning the IT Service Discovery
Manager permission set (and its permission-set license). This is the final layer of CMDB setup —
it runs only after the base CMDB feature is enabled, users have CMDB access, and the CMDB Foundation
content bundle is installed. Every call runs through the Salesforce-hosted Headless-360 MCP server
(server key headless-360) via its four meta-tools (discover, describe, dispatch_readonly,
dispatch). The org is derived from the OAuth JWT bound to the current MCP session — the skill never
handles an org id, alias, or credentials — so this works identically against production and sandbox
with no per-user MCP install.
This skill covers the Discovery layer only — enabling the feature and granting Discovery page access to a user. The earlier CMDB layers are separate skills — see the end of this file.
Where this sits in the CMDB stack
CMDB is enabled in ordered layers, each gated on the prior one: