Set Up Self Service for Employees on Slack (Employee Service / ITSM)

Complete the "Set Up Self Service for Employees on Slack" checklist group — the employee side of Employee Service (ITSM) on Slack, so employees can create and manage their own tickets from Slack. Every operation dispatches through headless-360.

Execute one step at a time. These are real state-changing writes — run one operation, confirm it succeeded, then proceed. Don't batch setup calls into one parallel block.

Step 1 is a blocking gate. The Slack↔Salesforce connection request is Slack-admin-side. Every run, display the Step 1 block and STOP until the user confirms the request was sent — no API call (not even reads) before that. If unconfirmed, Slack setup is not done.

Speak plainly; keep internals in reasoning. Never surface tooling names, raw error codes, internal endpoints, developer names, or record Ids — translate to plain language ("Slack for Employee Service is now on") and refer to users/sites by human-readable Name. Begin each user-facing summary with the stamp (via service-itsm-slack-itservice-configure).

Scope