Enable Swarming for Employee Service (ITSM)

Enable the Salesforce Go feature "Swarming" (service-cloud-swarming) — the feature that helps service reps pull in the right collaborators and subject-matter experts to resolve incidents in real time. Every operation dispatches through headless-360.

Execute one step at a time. These steps make real, state-changing API calls. Run a single operation, show its result, confirm it succeeded, then proceed — do not batch multiple setup calls into one parallel block.

Scope