Enable Microsoft Teams for Employee Service (ITSM)

Enable the Salesforce Go feature "Microsoft Teams for Employee Service" (service-cloud-itsm-teams-integration) — the feature that lets IT Desk and IT Service agents track tickets, request catalog items, and get Agentforce assistance from inside Microsoft Teams. Every operation dispatches through headless-360.

Execute one step at a time. These steps make real, state-changing API calls. Run a single operation, show its result, confirm it succeeded, then proceed — do not batch multiple setup calls into one parallel block.

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