Troubleshoot Microsoft Teams for Employee Service (ITSM)

When someone reports a Microsoft Teams for Employee Service failure — can't log in, a tab won't load, the feature isn't showing, the Agentforce agent won't reply, swarming or SSO is broken — this skill connects to the org, runs the pass/fail checklist for that specific problem, and reports each setting's actual value plus the exact Setup path to fix any that are wrong. It replaces "check every setting by hand" with a targeted, verified diagnosis.

Every read dispatches through headless-360 (dispatch_readonly for queries, dispatch only for the optional swarming-token clear). No org password is needed.

Scope