service-itsm-teams-employee-agent-configure
Configure the Embedded Agentforce Employee Agent in Microsoft Teams
Make the embedded Agentforce agent ("IT Service Employee Agent") actually reply inside the
Microsoft Teams ITSM custom client ("Salesforce Employee Assist" → "Ask AI Agent"). The Teams
custom client loads a Messaging-in-App-and-Web (MIAW) deployment at runtime by its
esDeveloperName, which is hard-wired to Teams_AgentForce in committed Core config
(service-cloud-requestor-agent-miaw.configuration.json / the Teams app manifest) — so the
Embedded Service Deployment must be named exactly Teams_AgentForce and cannot be renamed
per-org.
This is the hardest, most under-documented part of Teams ITSM. The full build-from-scratch recipe — verified live against a real org — lives in:
→ references/teams-embedded-employee-agent.md
Execute one step at a time. These steps make real, state-changing API calls. Run a single operation, show its result, confirm it succeeded, then proceed — do not batch multiple setup calls into one parallel block.