service-itsm-teams-employee-agent-configure

Installation
SKILL.md

Configure the Embedded Agentforce Employee Agent in Microsoft Teams

Make the embedded Agentforce agent ("IT Service Employee Agent") actually reply inside the Microsoft Teams ITSM custom client ("Salesforce Employee Assist" → "Ask AI Agent"). The Teams custom client loads a Messaging-in-App-and-Web (MIAW) deployment at runtime by its esDeveloperName, which is hard-wired to Teams_AgentForce in committed Core config (service-cloud-requestor-agent-miaw.configuration.json / the Teams app manifest) — so the Embedded Service Deployment must be named exactly Teams_AgentForce and cannot be renamed per-org.

This is the hardest, most under-documented part of Teams ITSM. The full build-from-scratch recipe — verified live against a real org — lives in:

references/teams-embedded-employee-agent.md

Execute one step at a time. These steps make real, state-changing API calls. Run a single operation, show its result, confirm it succeeded, then proceed — do not batch multiple setup calls into one parallel block.

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GitHub Stars
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First Seen
Aug 21, 2026
service-itsm-teams-employee-agent-configure — forcedotcom/sf-skills