Set Up Salesforce IT Desk (Microsoft Teams)

Complete the "Set Up Salesforce IT Desk" checklist group on the Teams ITSM Go page (service-cloud-itsm-teams-integration's feature page) — the fulfiller/agent side of Teams ITSM integration, for IT agents to swarm on and resolve tickets from Teams. Every operation dispatches through headless-360.

Scope

• In scope: Turning on the OrgHasITSMFulfillerTeams preference; giving the user the exact Teams marketplace link + help doc for the IT Desk app install; assigning TeamsForITSrvcsUser/MicrosoftGraphAccess permission sets to confirmed users plus provisioning the org-wide API-Enabled login permission set (created once, required to sign in); delegating "Set Teams as Collaboration Tool for Swarming" to service-itsm-swarming-configure.
• Out of scope: The base Teams Salesforce Go page toggle (ITSMTeamsEnabled), Azure/Entra app registration, Named Credential population, and Teams extension/preferred-site registration — use service-itsm-teams-configure (a prerequisite for this skill). The IT Service/employee half of the checklist — use service-itsm-teams-itservice-configure. Enabling the service-cloud-swarming Go feature itself — delegate to service-itsm-swarming-configure.