service-omni-channel-limits-analyze

Report the Pending Service Routing usage that can be obtained safely through supported customer-org APIs. The Salesforce Setup → Omni-Channel → Limits page is read-only and also displays internal values that are not exposed through REST, Tooling, Metadata, or Connect APIs. This skill reports the live PSR count and labels every non-verifiable value explicitly.

Inputs

bash scripts/analyze.sh <org-alias> [--routing-model enhanced|legacy] [--max-psrs <integer>]

• org-alias is required and must already be authenticated with Salesforce CLI.
• --routing-model defaults to enhanced. It selects only the reference maximum used when --max-psrs is absent.
• --max-psrs accepts an administrator-provided maximum from 1 through 1,000,000. It is still labeled as not API-verified.

Run

Invoke scripts/analyze.sh with the target org and rely on its JSON result for the live count, labeled comparison values, unavailable hourly values, and blocking details. The script invokes sf org display and sf data query internally; do not reproduce their query or calculation logic outside the script.

To verify the bundled script contract after a change, run python3 scripts/tests/test_limits_analyze_contracts.py; the test module loads its local scripts/tests/_bootstrap.py fixture automatically.