service-omni-presence-user-config-deploy

Deploy an Omni PresenceUserConfig (the "presence configuration" that governs how work is offered to agents) together with the PresenceDeclineReason it references, in one atomic Metadata API package. The decline / auto-accept / decline-reason / ACW fields have cross-field validators — enabling Decline requires Auto-Accept off, Decline Reason requires Decline on, and the ACW timer must be paired with its max time — so they can only be set correctly as a single whole-record write, not field-by-field. This skill encodes that consistent record and assigns it to the given agents. It runs after service-omni-agent-users-create / service-omni-presence-status-deploy and is invoked by service-omni-channel-setup-coordinate as a rep-experience step.

Inputs

bash scripts/deploy-and-report.sh <org-alias> [config_developer_name] [agent_usernames_csv]

• org-alias (required).
• config_developer_name (optional, default Omni_Demo_Presence_Config).
• agent_usernames_csv (optional). Comma-separated Usernames (…@…) and/or 15/18-char User Ids (005…) to assign; Ids are resolved to usernames (metadata assigns by username). May also be set via AGENT_USERNAMES_CSV. Empty → the config deploys with no user assignments.

Env overrides: DECLINE_REASON_LABEL (default Training), DECLINE_REASON_DEVELOPER_NAME (default derived from the label), CAPACITY (default 5, 1–100), ACW_SECONDS (default 60, 10–3600), PRESENCE_STATUS_ON_DECLINE (optional ServicePresenceStatus DeveloperName).

Preconditions and safety