Canva Incident Runbook

Overview

Rapid incident response for Canva Connect API integration failures. Covers triage, mitigation, escalation, and postmortem.

Quick Triage (First 5 Minutes)

#!/bin/bash
# canva-triage.sh — Run immediately when incident detected

echo "=== Canva Triage ==="

# 1. Is it Canva or us?
echo -n "Canva API: "
curl -s -o /dev/null -w "HTTP %{http_code} (%{time_total}s)\n" \
  -H "Authorization: Bearer $CANVA_ACCESS_TOKEN" \
  "https://api.canva.com/rest/v1/users/me"