clay-incident-runbook
Installation
SKILL.md
Clay Incident Runbook
Overview
Rapid response procedures for Clay-related production incidents. Clay is a hosted SaaS platform, so incidents fall into two categories: (1) Clay-side issues (platform outage, provider degradation) and (2) your-side issues (webhook misconfiguration, credit exhaustion, handler failures).
Severity Levels
| Level | Definition | Response Time | Examples |
|---|---|---|---|
| P1 | Complete data flow stopped | < 15 min | Credits exhausted, webhook URL expired, Clay outage |
| P2 | Degraded enrichment | < 1 hour | Low hit rates, slow processing, CRM sync errors |
| P3 | Minor impact | < 4 hours | Single provider down, intermittent webhook failures |
| P4 | No user impact | Next business day | Monitoring gaps, cost optimization needed |
Instructions
Step 1: Quick Triage (2 Minutes)
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