Deepgram Incident Runbook

Contents

• Overview
• Prerequisites
• Instructions
• Output
• Error Handling
• Examples
• Resources

Overview

Standardized procedures for responding to Deepgram-related incidents with initial triage script, severity-based response (SEV1-SEV4), fallback activation, degradation investigation, and post-incident review templates.

Prerequisites

• Monitoring and alerting configured
• On-call rotation established
• Fallback/queueing system available
• Communication channels defined