documenso-incident-runbook
Installation
SKILL.md
Documenso Incident Runbook
Overview
Step-by-step procedures for responding to Documenso integration incidents. Covers cloud outages, self-hosted issues, and integration failures.
Prerequisites
- Access to monitoring dashboards
- Documenso dashboard access
- Application log access
- On-call escalation contacts defined
Severity Levels
| Level | Description | Examples | Response Time |
|---|---|---|---|
| P1 | Complete signing outage | All API calls failing, no documents can be sent | < 15 min |
| P2 | Degraded functionality | Slow responses, intermittent errors, webhooks delayed | < 1 hour |
| P3 | Minor issue, workaround available | Single document stuck, UI glitch | < 4 hours |
Related skills