Salesforce Incident Runbook

Overview

Rapid incident response procedures for Salesforce integration failures, covering Salesforce-side outages, API limit exhaustion, authentication failures, and data sync issues.

Prerequisites

• Salesforce CLI authenticated (sf org login)
• Access to Salesforce Status API
• Monitoring dashboards configured (see salesforce-observability)
• Communication channels (Slack, PagerDuty)

Quick Triage (Do This First)

# 1. Is Salesforce itself down?
curl -s https://api.status.salesforce.com/v1/incidents/active | jq '.[0:3]'
# If incidents returned → Salesforce-side issue, enable fallback mode

# 2. Check your org's instance status