evernote-incident-runbook
Installation
SKILL.md
Evernote Incident Runbook
Overview
Step-by-step procedures for responding to Evernote integration incidents including API outages, rate limit escalations, authentication failures, data sync issues, and quota exhaustion.
Prerequisites
- Access to monitoring dashboards and production logs
- Production Evernote API credentials
- Communication channels for escalation (Slack, PagerDuty)
Instructions
Incident Classification
| Severity | Symptoms | Response Time |
|---|---|---|
| P1 - Critical | All Evernote API calls failing, data loss risk | 15 minutes |
| P2 - High | Persistent rate limits, auth failures for multiple users | 1 hour |
| P3 - Medium | Intermittent errors, degraded sync performance | 4 hours |
| P4 - Low | Single user issues, non-critical feature affected | Next business day |