TwinMind Incident Runbook

Overview

Incident response for TwinMind failures: transcription not starting, audio not captured, sync failures, and calendar disconnect. TwinMind uses the Ear-3 speech model (5.26% WER, 3.8% DER) for transcription, with GPT-4, Claude, and Gemini for AI summarization.

Prerequisites

• TwinMind account (Free, Pro $10/mo, or Enterprise)
• Chrome extension installed and authenticated
• Understanding of TwinMind workflow

Instructions

Step 1: Setup

TwinMind operates as a Chrome extension and mobile app with optional API access for Pro/Enterprise users.