AppFolio — Work Orders & Maintenance

Overview

Manage the full lifecycle of maintenance work orders through AppFolio's Stack API. Use this workflow when tenants submit maintenance requests, when you need to assign vendors to open work orders, track repair progress across properties, or close out completed jobs with cost records. This is the secondary workflow — for property dashboards and leasing, see appfolio-core-workflow-a.

Prerequisites

• A verified AppFolio contract and sandbox portfolio with synthetic property, unit, vendor, and work-order records; do not test maintenance automation against an occupied production unit.
• A least-privilege service identity, idempotency support for create/close actions, and an approved escalation path for safety-critical maintenance.
• A data-minimization policy: store and transmit only the maintenance facts needed to perform work, never tenant preferences, access codes, or detailed occupancy information in generic vendor notes or logs.