Cohere Incident Runbook

Overview

Restore a safe user experience first, preserve evidence, and distinguish provider incidents from local regressions before making changes.

Prerequisites

• The target repository, runtime, environment, and accountable owner
• An approved Cohere team and key for any live verification
• Current quality, security, privacy, capacity, and change-control requirements

Tool Discipline

Use Read, Glob, and Grep to inspect code, configuration, and evidence. Use WebFetch only for current Cohere primary documentation. Use Write or Edit only when the user requested implementation and the exact target files are known; never write credentials or customer content.

Current Contract