Deepgram Incident Runbook

Prerequisites

• An incident ID, commander, affected service/environment, escalation route, and authorized redacted diagnostic access.
• A data/consent owner and documented safe mitigation or rollback action.

Examples

For elevated transcription errors, declare scope, capture aggregate health and redacted correlation IDs, stabilize with the documented circuit-breaker/rollback, and verify recovery against the SLO. Escalate provider or data-impact incidents through the approved path; do not attach customer audio, transcripts, or credentials to the incident channel.

Overview

Standardized incident response for Deepgram-related production issues. Includes automated triage script, severity classification (SEV1-SEV4), immediate mitigation actions, fallback activation, and post-incident review template.

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