Documenso Incident Runbook

Instructions

1. Declare the incident scope, commander, affected documents/signers/environment, and safe communication channel.
2. Stabilize with the approved pause, access-revocation, or rollback action before deep diagnosis.
3. Collect only redacted correlation/state/audit evidence; preserve document/signature integrity and chain of custody.
4. Verify recovery, notify owners, and create follow-up work for root cause and prevention.

Output

• A time-stamped incident record with scope, owner, mitigation, redacted evidence, and verified recovery or escalation.

Examples

For unauthorized document access, restrict affected credentials or sharing immediately, capture opaque document/correlation IDs and redacted audit state, and verify access is restored only to the intended role. Escalate according to policy; do not share documents, signing links, or signer PII in incident chat.

Overview

Step-by-step procedures for responding to Documenso integration incidents. Covers cloud outages, self-hosted issues, and integration failures.