Flexport Delivery-Gap Incident Runbook

Overview

Preserve freight correctness first. Freeze uncertain mutations, separate provider delivery from local processing, and reconstruct affected state with documented resource/event reads.

Prerequisites

• Incident owner, severity, start time, and affected tenant/workflow
• Last known good release and configuration
• Bounded reconciliation query and business owners for disputed state

Instructions

Step 1: Contain

Disable automatic bookings and affected writes. Keep authenticated webhook acceptance only if durable enqueue and deduplication remain correct.

Step 2: Bound the window