Identifier-Safe Flexport Observability

Overview

Observe operations and reconciliation, not shipment contents. Build low-cardinality telemetry around surface, operation class, outcome, version, and queue health while keeping identifiers and payloads out.

Prerequisites

• Approved metric labels and redaction rules
• Operation taxonomy across OAuth, REST, MCP, webhook, and local processing
• Business-defined service objectives and incident ownership

Instructions

Step 1: Define safe dimensions

Use environment, surface, operation class, status family, error class, version selection, and release. Exclude URLs with IDs, names, emails, routes, tags, documents, tokens, and raw messages.

Step 2: Measure auth health