Guidewire ClaimCenter Workflow

Overview

Drive the ClaimCenter claims lifecycle through Cloud API and survive the failure modes that derail naive automation. This is the workflow used by FNOL portals, IVR claims intake, partner-of-record APIs, and reserve-setting jobs. Assumes guidewire-install-auth provides the bearer token and guidewire-sdk-patterns provides the retrying client with checksum round-trip.

Five production failures this skill prevents:

1. Duplicate FNOL from multi-source intake — the same loss event is reported by the caller, the claimant, and the broker; without dedup logic three claims land on the same loss with three reserves.
2. Payment before reserve — code creates a payment without first setting a reserve in the matching cost category; API returns 422 reserve-required.
3. Authorization-tier violation — an integration with payment role cc.payment.write attempts a payment above its authorization limit; API returns 422 authorization-required and the payment lands in pending-approval.
4. Premature settlement — claim closed before all open reserves are zeroed or all open activities resolved; reopens compound work and generate audit findings.
5. Reopen vs. new claim confusion — late-arriving evidence on a closed claim creates a new claim with a different number, breaking the loss-event continuity downstream finance and analytics depend on.

Prerequisites