intercom-observability
Installation
SKILL.md
Intercom Observability
Overview
Comprehensive observability for Intercom integrations covering Prometheus metrics,
OpenTelemetry traces, structured logging, and alert rules for error rates, latency,
and rate-limit usage. Read this page for the workflow and shape of each layer, then
drill into references/implementation.md for the full,
copy-pasteable code and references/examples.md for
end-to-end worked scenarios.
Prerequisites
- Prometheus or compatible metrics backend
- OpenTelemetry SDK (optional, for tracing)
- Pino or similar structured logger
- Grafana or alerting system