Intercom Performance Tuning

Overview

Optimize Intercom API performance through response caching, efficient search queries, cursor-based pagination, connection pooling, and request batching.

Prerequisites

• intercom-client SDK installed
• Understanding of Intercom data model
• Redis or in-memory cache available (optional)

Authentication

All requests authenticate with an Intercom access token passed as a bearer token. Store it as INTERCOM_ACCESS_TOKEN in the environment and let the SDK read it — never hardcode it:

const client = new IntercomClient({ token: process.env.INTERCOM_ACCESS_TOKEN! });