Intercom Production Checklist

Overview

Complete checklist for deploying Intercom integrations to production, covering authentication, error handling, rate limits, webhooks, and monitoring. Work the pre-deployment checklist below section by section, run the pre-flight script as the go-live gate, and keep the rollback procedure ready before you launch.

Prerequisites

• A production Intercom workspace with an access token issued from the Developer Hub.
• $INTERCOM_ACCESS_TOKEN exported in the environment where you run the checks.
• curl and jq available for the pre-flight and status probes.
• The integration deployed behind a feature flag so it can be disabled without a redeploy.
• (Optional) $WEBHOOK_URL set if the integration receives Intercom webhooks.

Instructions