maintainx-incident-runbook
Installation
SKILL.md
MaintainX Incident Runbook
Overview
Step-by-step procedures for responding to MaintainX integration incidents, from detection through resolution and post-mortem.
Prerequisites
- Access to monitoring dashboards
- MaintainX admin API credentials
- On-call contact list
Severity Classification
| Severity | Definition | Response Time |
|---|---|---|
| SEV-1 | Complete integration failure, no work orders processing | 15 min |
| SEV-2 | Partial failure, some endpoints degraded | 1 hour |
| SEV-3 | Performance degradation, slow responses | 4 hours |
| SEV-4 | Non-critical feature broken, workaround available | Next business day |