Privacy-Safe Mindtickle Support Bundle

Overview

Create a deterministic evidence manifest that helps customer and Mindtickle support diagnose a problem without exporting secrets or unnecessary learner data.

Prerequisites

• A tracked incident, disclosure audience, retention deadline, and support severity
• An approved redaction policy and secure transfer destination
• Read-only access to relevant customer-side configuration, logs, and receipts

Tool Discipline

Use Read, Glob, and Grep to locate evidence, WebFetch to confirm current support requirements, and Write or Edit only inside the approved bundle path and manifest.

Current Contract

Mindtickle Support may request business context, logs, files, and appropriate remote access. Official support guidance defines severity and response paths; the customer remains responsible for minimizing and sanitizing what is disclosed.