perplexity-incident-runbook
Installation
SKILL.md
Perplexity Incident Runbook
Overview
Rapid incident response for Perplexity Sonar API issues. Perplexity-specific: the API depends on live web search, so outages can be partial (search degraded but API responding), model-specific (sonar-pro down but sonar working), or citation-related (answers returned but no sources).
Severity Levels
| Level | Definition | Response Time | Example |
|---|---|---|---|
| P1 | Complete API failure | < 15 min | All requests returning 500/503 |
| P2 | Degraded service | < 1 hour | High latency, 429 rate limits, no citations |
| P3 | Minor impact | < 4 hours | Single model unavailable, sporadic errors |
| P4 | No user impact | Next business day | Monitoring gap, stale cache |
Quick Triage (Run Immediately)
set -euo pipefail
echo "=== Perplexity Triage ==="