Account-Linked Persona Inquiry and Session Lifecycle

Overview

Model the inquiry as a durable server-side workflow. Link the customer reference during supported account auto-creation, issue sessions only when a client needs one, and never assume resuming is harmless or unlimited.

Prerequisites

• Approved inquiry template and account-linkage policy
• Durable mapping from internal subject to Persona account and inquiry IDs
• Session-token delivery and expiration controls

Instructions

Step 1: Resolve the subject

Look up the internal subject and existing Persona account or active inquiry. Prevent concurrent duplicate creates with a subject-scoped operation lock.

Step 2: Create the inquiry