Privacy-Safe Salesforce Support Evidence Bundle

Overview

Collect the smallest reproducible evidence set while excluding credentials, raw business records, personal data, and unrelated org configuration.

Prerequisites

• Incident identifier, time window, environment, affected operation, and support destination
• Approved evidence classes, redaction policy, retention period, and transfer channel
• Read-only access to the specific limits, metadata, job, event, or log evidence required

Tool Discipline

Use Read, Glob, and Grep to inspect approved repository and evidence files, WebFetch to re-check current first-party Salesforce documentation, and Write or Edit only for secretless plans, fixtures, configuration, and redacted receipts.

Current Contract

Salesforce diagnostic surfaces vary by product, edition, permission, and entitlement. Limits can be read through the versioned REST resource, while debug logs, Event Monitoring, async jobs, and event metrics require separate access and interpretation.