Shopify Incident Runbook

Overview

Rapid incident response for Shopify API outages, authentication failures, and rate limit emergencies. Distinguish between Shopify-side issues and your app's integration issues.

Prerequisites

• Access to Shopify admin and status page
• Application logs and metrics
• Communication channels (Slack, PagerDuty)

Instructions

Step 1: Quick Triage (First 5 Minutes)

Run the triage script to check Shopify status, API connectivity, REST rate limits, and GraphQL throttle state in one pass.

See Triage Script for the complete diagnostic script.