Customer Discovery Conversations

Use this skill to turn customer conversations into decision-quality evidence. The goal is not approval for an idea. The goal is to learn concrete facts about customers' lives, current behavior, constraints, costs, workarounds, and risks.

Source Traceability

Primary source: The Mom Test by Rob Fitzpatrick, especially chapters 1-4 and 8. Guidance is paraphrased for this MIT repo; authoring notes used converted EPUB lines 236-2362 and 3613-4108.

Workflow Routing