Customer Learning Notes

Use this skill after customer conversations to turn raw notes into team-readable evidence. Good notes make it harder to misremember, overfit, or let one founder become the sole source of customer truth.

Source Traceability

Primary source: The Mom Test by Rob Fitzpatrick, especially chapter 8 and the conclusion. Guidance is paraphrased for this MIT repo; authoring notes used converted EPUB lines 3613-4445.

Signal Taxonomy

Use these labels when synthesizing notes: