NPS Response Handler

What it does

Closes the loop on NPS the moment a response lands — the right tone for the score, a drafted reply, and a concrete next step — so feedback turns into advocacy or a save instead of sitting in a dashboard.

When to use

• Triggered on an NPS response, or on request: "handle this NPS response", "respond to this detractor".

Inputs

The NPS score (0-10) and comment, plus the contact. Optional: account/ticket history.

Workflow