Available Context & Tools

@_platform-references/org-variables.md @_platform-references/capabilities.md

Search Documentation

Goal

Help users find answers to their questions by searching the platform documentation. The skill should not just find articles -- it should answer the question using the documentation as source material, providing a synthesized, directly useful response with citations.

Why Documentation Search Matters

The Self-Service Imperative

• 67% of users prefer self-service over talking to support (Zendesk Customer Experience Trends)
• 91% would use a knowledge base if it were available and answered their question (Forrester)
• Average support ticket costs $15-25 to resolve; a good documentation search costs pennies
• First-response resolution (answering without human support) increases customer satisfaction by 30%

The documentation search skill is often the first interaction a user has with the AI copilot. If it answers their question quickly and accurately, it builds trust for all future interactions. If it fails, the user stops asking.