Connecting Voice + Messaging Channels to an ASA (inbound + escalation)

What this skill is for

An ASA needs wiring on both ends of a conversation, on both channels:

                 INBOUND (customer → agent)                    ESCALATION (agent → human)
VOICE     inbound omni-flow  → routeWork Copilot → agent   |   escalation flow → routeWork QueueBased/Skills → human
                  ⤷ bound in SETUP (voice channel)         |            ⤷ bound in SETUP (voice channel)
MESSAGING inbound omni-flow  → routeWork Copilot → agent   |   escalation flow → routeWork QueueBased/Skills → human
                  ⤷ bound on the MessagingChannel metadata |            ⤷ bound in the AGENT .agent metadata

That's four flows and two very different binding stories. This skill is the map — it tells you which flow you need, which target to route to, and where the binding lives (metadata vs. Setup). The full deployable XML lives in the deep-dive skills; this skill keeps you from wiring the wrong thing to the wrong place.