twilio-conversation-memory
Overview
Conversation Memory gives agents persistent, cross-session context about customers. A Memory Store holds profiles, observations, summaries, and traits. Data enters two ways:
-
Automatic: Link a Conversation Orchestrator config to a store. Profiles are auto-created per caller. At conversation close, observations and summaries are extracted from the transcript and saved. Conflicting data is automatically reconciled.
-
Direct API: POST observations, summaries, or traits yourself for any use case.
Data comes out via Recall — hybrid semantic + lexical search that surfaces the most relevant profile data. For voice agents where latency is critical, use GET /Observations directly instead.
Base URL: https://memory.twilio.com
Authentication: HTTP Basic — Authorization: Basic {base64(accountSid:authToken)}