twilio-enterprise-knowledge
Installation
SKILL.md
Overview
Enterprise Knowledge gives AI agents access to your organization's source material during conversations — FAQs, warranty policies, support scripts, product catalogs. It closes the gap between general model knowledge and how your business actually operates.
Your content (web/PDF/text) → Knowledge Base → Indexed chunks
Agent query → Search → Ranked chunks → Inject into LLM prompt
Enterprise Knowledge is shared across your organization — it captures institutional content. It is distinct from Conversation Memory (twilio-conversation-memory), which is per-customer context. The two are designed to be combined: enterprise content for accuracy, customer memory for personalization.
Base URL: https://knowledge.twilio.com
Authentication: HTTP Basic — Authorization: Basic {base64(accountSid:authToken)}