twilio-isv-sms-best-practices
Overview
ISVs face unique challenges when building SMS into their platforms: each customer needs their own number registration, sender pool management, compliance isolation, and usage tracking. This skill consolidates the architectural patterns and operational knowledge specific to multi-tenant SMS platforms.
Are You an ISV?
Before following this skill, determine whether you are an Independent Software Vendor (ISV) or a direct customer.
Direct Customer
Your company sends messages for your own products and services. Your end users know they are interacting with your brand.
Example: A shoe company called CoolShoes sends marketing messages and order updates for their own products. Even if CoolShoes owns multiple brands (CoolShoes and CoolShirts), they are still a direct customer because both brands are operated by the same company.
Follow the direct customer onboarding process — not this ISV skill.