Twilio Agent Connect

Overview

Twilio Agent Connect (TAC) is a Python and TypeScript SDK that integrates third-party LLM agentic applications with Twilio's communication technologies. TAC provides middleware for identity resolution, memory/context management (via Conversation Memory), conversation orchestration (via Conversation Orchestrator), and multi-channel handling (Voice, SMS, RCS, WhatsApp, Chat).

Key Architecture Principle: TAC is not an agent runtime itself—it's middleware that enables existing LLM applications (OpenAI Agents SDK, Bedrock, LangChain, Microsoft Foundry, etc.) to leverage Twilio Conversations services.

Product Context

Core Twilio Conversations Services

TAC integrates with three core Twilio Conversations services:

1. Conversation Memory (Memory Store) - Persistent user context and memory management
   • Profile storage with traits and attributes
   • Observation and summary storage
   • Session history with full conversation context
   • Identity resolution (profile lookup by phone/email)