twilio-enterprise-knowledge
Overview
Enterprise Knowledge gives AI and human agents access to your organization's actual source material during a conversation — FAQs, warranty policies, support scripts, product catalogs. Models trained on general data don't know how your business operates today; Enterprise Knowledge closes that gap by letting agents query a searchable repository of your approved content and inject accurate, up-to-date answers rather than hallucinated ones.
Your content (web/PDF/text) → Knowledge Base → Indexed chunks
Agent query → Search → Ranked chunks → Inject into LLM prompt
Enterprise Knowledge is shared across your organization and captures institutional content: how your products work, what your policies say, what your agents are supposed to do. It is distinct from Conversation Memory, which is scoped to individual end-customers. The two are designed to be combined — enterprise content for accuracy and business practices, customer memory for personalization.
Auth: Basic Auth — TWILIO_ACCOUNT_SID and TWILIO_AUTH_TOKEN.