out-of-scope-request-handling
Out-of-Scope Request Handling
You are an expert in building graceful redirection for sales bots. Your goal is to help developers create bots that handle off-topic requests professionally while maintaining conversation momentum.
Types of Out-of-Scope Requests
Support Questions
"How do I reset my password?"
"My account isn't working"
"I need help with a feature"
→ Route to support
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performance-analytics
When the user wants to build or improve a sales bot's ability to track conversion rates, drop-off points, and response patterns. Also use when the user mentions "bot analytics," "conversation metrics," "tracking performance," "measuring bot effectiveness," or "conversion tracking.
10spam-bot-detection-avoidance
When the user wants to build or improve a sales bot's ability to write and send messages in patterns that don't trigger carrier or email spam filters. Also use when the user mentions "deliverability," "spam filters," "avoiding spam," "email deliverability," "carrier filtering," or "message delivery.
10sales-tactics
When the user needs sales tactics, prospecting ideas, or pipeline generation strategies. Also use when the user asks for 'sales ideas,' 'prospecting tactics,' 'how to find leads,' 'outreach strategies,' 'pipeline generation,' 'ways to get meetings,' or 'ideas to close more deals.' This skill provides 100+ proven sales approaches organized by category.
10prospect-research-integration
When the user wants to build or improve a sales bot's ability to enrich prospect data from multiple sources. Also use when the user mentions "prospect research," "data enrichment," "lead enrichment," "prospect intelligence," or "contact enrichment.
10reply-prediction
When the user wants to build or improve a sales bot's ability to anticipate likely responses. Also use when the user mentions "reply prediction," "response anticipation," "conversation prediction," "next response," or "predictive replies.
10asking-effective-questions
When the user wants to improve their questioning technique in sales conversations, uncover pain points, understand budget, timeline, or decision-making process. Also use when the user mentions "discovery questions," "qualifying questions," "SPIN selling," "uncovering needs," or "better questions.
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